Your Privacy Matters
We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.
Privacy Principles
Core principles that guide our approach to privacy and data protection
Transparency
We clearly explain what data we collect and how we use it
Control
You have full control over your personal data and privacy settings
Security
We protect your data with enterprise-grade security measures
Minimal Collection
We only collect data that is necessary to provide our services
Information We Collect
Types of information we collect and how we collect it
Account Information
Information you provide when creating an account
- Name and email address
- Company name and job title
- Password (encrypted)
- Profile picture (optional)
- Phone number (optional)
Usage Information
Information about how you use our services
- Login times and frequency
- Features and pages accessed
- Actions performed within the application
- Search queries and filters used
- Integration and API usage
Technical Information
Automatically collected technical data
- IP address and geographic location
- Browser type and version
- Operating system and device type
- Referring website
- Cookies and similar technologies
Communication Information
Information from your interactions with us
- Support tickets and correspondence
- Feedback and survey responses
- Email communications
- Chat conversations
- Phone call recordings (with consent)
How We Use Your Information
Purposes for which we use your personal information
Service Delivery
To provide, maintain, and improve our services
- Process your transactions and requests
- Authenticate your identity and prevent fraud
- Provide customer support
- Send service-related notifications
- Maintain and optimize service performance
Communication
To communicate with you about our services
- Respond to your inquiries and requests
- Send important updates and announcements
- Provide technical support
- Request feedback on our services
- Send marketing communications (with consent)
Analytics & Improvement
To understand usage and improve our services
- Analyze usage patterns and trends
- Conduct research and development
- Test new features and improvements
- Monitor and analyze service performance
- Generate aggregated statistics
Legal Compliance
To comply with legal obligations
- Comply with applicable laws and regulations
- Respond to legal requests and processes
- Protect our rights and property
- Prevent fraud and security threats
- Enforce our terms and policies
How We Share Your Information
We do not sell your personal information. We only share it in limited circumstances:
Service Providers
We share data with trusted third-party service providers who assist us in operating our services
- Cloud hosting and infrastructure providers
- Payment processing services
- Email and communication platforms
- Analytics and monitoring tools
- Customer support software
All service providers are bound by strict confidentiality agreements
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred
- Merger with another company
- Acquisition by another company
- Sale of company assets
- Bankruptcy or similar proceeding
You will be notified of any such transfer and any choices you may have
Legal Requirements
We may disclose information when required by law or to protect rights and safety
- Court orders and legal processes
- Law enforcement requests
- Protection of our legal rights
- Prevention of fraud or security threats
- Emergency situations involving safety
We will notify you of such requests unless prohibited by law
With Your Consent
We may share information for other purposes with your explicit consent
- Integration with third-party services
- Sharing with business partners
- Public testimonials or case studies
- Research and development partnerships
You can withdraw consent at any time
Data Retention
How long we keep your information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Category
Account Data
Retention Period
For the duration of your account plus 90 days after deletion
Reason
To provide services and allow account recovery
Category
Usage Logs
Retention Period
12 months from the date of collection
Reason
For security monitoring and service improvement
Category
Backup Data
Retention Period
30 days in rotating backup cycles
Reason
For disaster recovery and business continuity
Category
Marketing Data
Retention Period
Until you opt out or 2 years of inactivity
Reason
To provide relevant marketing communications
Category
Legal Records
Retention Period
As required by applicable law (typically 7 years)
Reason
To comply with legal and regulatory requirements
Your Privacy Rights
You have control over your personal information
Access Your Data
Request a copy of all personal information we hold about you
How to: Contact us at privacy@yourcompany.com or use the data export feature in your account settings
Correct Your Data
Update or correct any inaccurate personal information
How to: Update information directly in your account settings or contact support
Delete Your Data
Request deletion of your personal information (right to be forgotten)
How to: Use the account deletion feature or contact us to request deletion
Export Your Data
Download your data in a portable format (data portability)
How to: Use the data export feature in your account settings
Opt Out of Marketing
Unsubscribe from marketing communications at any time
How to: Click unsubscribe in any marketing email or update preferences in your account
Object to Processing
Object to certain types of data processing
How to: Contact us to discuss your specific concerns and objections
Withdraw Consent
Withdraw consent for any consent-based processing
How to: Update your consent preferences in account settings or contact us
Lodge a Complaint
File a complaint with a supervisory authority
How to: Contact your local data protection authority (contact details available online)
Cookies & Tracking
How we use cookies and similar technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.
Essential Cookies
Required for the website to function properly
- Authentication and security cookies
- Session management
- Load balancing
- Security features
Functional Cookies
Enable enhanced functionality and personalization
- Language preferences
- Theme settings
- Recently viewed items
- Form auto-fill data
Analytics Cookies
Help us understand how visitors use our website
- Page views and navigation paths
- Time spent on pages
- Click patterns
- Error reports
Marketing Cookies
Used to deliver relevant advertisements
- Ad targeting
- Campaign effectiveness
- Conversion tracking
- Retargeting
Data Security
How we protect your information
End-to-end encryption for data in transit (TLS 1.3)
Encryption at rest using AES-256
Regular security audits and penetration testing
Multi-factor authentication options
Role-based access controls
Automated backup and disaster recovery
24/7 security monitoring and incident response
Employee security training and background checks
Secure development practices and code reviews
Regular vulnerability scanning and patching
International Data Transfers
How we handle cross-border data transfers
We operate globally and may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
Standard Contractual Clauses
EU-approved contracts for international data transfers
Privacy Shield Frameworks
Compliance with applicable privacy shield agreements
Data Processing Agreements
Contractual obligations with all data processors
Local Data Storage
Option to store data in specific geographic regions
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Email notification to registered users
- Prominent notice on our website
- In-app notification
- 30 days advance notice before changes take effect
Continued use of our services after changes constitutes acceptance of the updated policy
Privacy Questions?
Contact our privacy team for any questions or concerns about your data
privacy@yourcompany.com
We respond within 48 hours
Data Protection Officer
dpo@yourcompany.com
For privacy and data protection inquiries
Mailing Address
Privacy Team, Your Company Inc., 123 Privacy Street, San Francisco, CA 94102
For formal requests and legal notices
Manage Your Privacy
Access your privacy settings and control how your data is used