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Privacy Policy
Last updated: December 1, 2025
1. Introduction & Scope
Welcome to our Privacy Policy. Your privacy is critically important to us. This policy outlines how we handle data in our self-hosted enterprise application platform. Because our software is self-hosted, your application data remains entirely on your infrastructure under your complete control.
This Privacy Policy applies to information we collect through:
- Our website and marketing materials
- License registration and customer portal
- Support and communication channels
- Optional telemetry data (if enabled)
2. Information We Collect
2.1 Account & License Information
When you purchase or register a license, we collect:
- Contact details: Name, email address, company name, phone number
- Billing information: Payment details, billing address, tax information
- License data: License keys, subscription tier, number of users
- Organization details: Company size, industry, deployment environment
2.2 Technical & Usage Data
When you download or use our software, we may collect:
- Download metadata: IP address, download timestamp, software version
- Optional telemetry: Feature usage, performance metrics, error reports (only if you opt in)
- Support data: Log files, system configurations, diagnostic information you provide
2.3 Website Analytics
Our website collects standard analytics data including page views, session duration, referral sources, and device information to improve user experience.
Your application data never leaves your infrastructure.
Our self-hosted model means:
- •All user-generated content, business data, and application databases remain on your servers
- •You maintain complete control over data location, retention, and access policies
- •You determine backup strategies, disaster recovery, and compliance measures
- •No cloud storage or third-party data processing of your application data
We only process data related to your license, billing, and support requests—not the data within your self-hosted instance.
4. How We Use Your Information
We use the collected information to:
- License management: Validate licenses, manage subscriptions, process renewals
- Service delivery: Provide software updates, security patches, and new features
- Customer support: Respond to inquiries, troubleshoot issues, provide technical assistance
- Product improvement: Analyze usage patterns (only from opt-in telemetry) to enhance functionality
- Communications: Send important updates, security advisories, and product announcements
- Legal compliance: Meet regulatory requirements, enforce terms, prevent fraud
We implement industry-standard security measures to protect your information:
For your self-hosted deployment, you are responsible for securing your infrastructure according to your organization's policies and compliance requirements.
6. Data Sharing & Third Parties
We do not sell your personal information. We may share limited data with:
- Payment processors: To handle billing and transactions securely
- Cloud infrastructure: For hosting our website and customer portal (AWS, Google Cloud, etc.)
- Analytics providers: For website analytics (Google Analytics, with IP anonymization)
- Support tools: Customer support platforms to manage tickets and communications
- Legal authorities: When required by law or to protect our legal rights
All third-party service providers are bound by strict confidentiality agreements and data processing terms.
7. Your Privacy Rights
Depending on your location, you have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Export your data in a machine-readable format
- Objection: Opt out of certain data processing activities
- Restriction: Limit how we process your data
- Withdrawal of consent: Revoke previously given consent
To exercise these rights, contact us at privacy@solarcpq.com.
8. Data Retention
We retain personal information for as long as necessary to:
- Provide services and maintain active licenses
- Comply with legal, tax, and accounting obligations (typically 7 years)
- Resolve disputes and enforce our agreements
After your subscription ends, we retain billing and license records but delete unnecessary personal information within 90 days unless legally required to retain it.
9. International Transfers
Our business operates globally. Your information may be transferred to and processed in countries other than your own. We ensure adequate safeguards through:
- Standard Contractual Clauses (SCCs) approved by regulatory authorities
- Data Processing Agreements (DPAs) with all service providers
- Adherence to GDPR, CCPA, and other regional privacy laws where applicable
Since our software is self-hosted, you control the geographic location of your application data by choosing where to deploy.
10. Cookies & Tracking
Our website uses cookies for:
- Essential cookies: Enable core functionality (e.g., login sessions, language preferences)
- Analytics cookies: Understand website usage and improve performance
- Marketing cookies: Deliver relevant content and measure campaign effectiveness
You can manage cookie preferences through your browser settings. See our Cookie Policy for details.
11. Children's Privacy
Our services are designed for enterprise and business use. We do not knowingly collect information from individuals under 16 years of age. If we discover such data has been collected, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page with a new "Last updated" date
- Notify you via email for material changes
- Provide notice within the software for significant updates
Continued use of our software after changes indicates acceptance of the updated policy.
[Your Company Name]
Attn: Privacy Team
[Your Address]
Response Time: We will respond to all requests within 30 days or as required by applicable law.